Welcome to the website https://www.chateaucanet.com
These conditions govern sales on the Chateau CANET website, concluded between a non-commercial individual and the Chateau CANET company.
Chateau CANET reserves the right to modify its general conditions of sale. These will be applicable from the date they go online and will apply to orders placed from that date.
ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
These general conditions of sale apply to all orders placed on this Site. The customer acknowledges having read, at the time of placing the order, the specific conditions of sale stated and declares to accept them without reservation. These general conditions of sale will prevail over all other general conditions in any other document.
VALIDITY OF THE OFFER
The offers posted on the website are valid during the online presentation period and while stocks last. The offers are valid for any purchase made online and for delivery strictly reserved for Metropolitan France.
The photographs of the products offered are not contractual. They can represent product suggestions once opened. The texts, descriptions, characteristics, illustrations, photographs are given for information only. If errors are introduced, in no case, the responsibility of Chateau CANET can not be engaged.
As soon as the customer clicks on the button “Validate”, he declares to accept the conditions of sale fully and without reserve. Chateau CANET reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment or delivery of a previous order. In the event of an error in the recipient’s contact details when ordering, Chateau CANET cannot be held responsible for the impossibility in which it may be to deliver the order.
Prices are in Euros and include VAT at the current rate. They do not include delivery costs.
Prices may be changed without notice, items invoiced on the basis of the price existing on the day of the order.
Payment is made either by Credit Card via our security system, or by check. If paying by check, the order will only be processed upon receipt of the check. This must be made payable to Boutique Chateau CANET and sent to the following address:
The items are delivered to the address specified by the customer. The average delivery time is 4 to 5 working days by post or 2 days by home delivery. Chateau CANET is not responsible for delivery times by the carrier. Chateau CANET cannot be held responsible for late delivery. Such a delay does not justify the cancellation of the order and / or the award of damages.
You have 14 days (from receipt of the articles) to form an opinion. In the event of an exchange or refund, the products must be returned unopened, in their original condition and packaging. Any damaged, incomplete or damaged return cannot be accepted.
The refund or exchange will be made within 15 days of receipt of the returned package.
SECURITY AND CONFIDENTIALITY
at. Security: Our site is subject to a security system, all data concerning payment are protected and encrypted during their transfer over the internet. In the event of fraudulent use of your bank card on our site, please contact our customer service.
b. Confidentiality: In accordance with the Data Protection Act, the personal data that you communicate are processed and stored under conditions aimed at ensuring the security of information. In application of the Data Protection Act of January 6, 1978, you have the right to access, modify or delete your personal data at any time.